Product Operations Associate

DepartmentProduct Management- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan. About the Team :- The Shopee Product Team's mission is to ignite opportunities for millions of people every day creating the right products to connect our clients with what they want, being sellers or buyers. The Product Team works closely with Asian HQ and other cross-functional partners to surface needs, prioritize, test, rollout, and iterate on products. We're focused on making incredible solutions to our customers, and that's why we are looking to hire a passionate and entrepreneurial product manager who seeks to change the face of e-commerce as we know it. Join us to be part of the team. Your work will touch millions of people a day and is something your friends and family will experience and love.- Actively help our cross-functional product team to operate as effectively as possible, building and maintaining product tools such as dashboards to track feature adoption.- Collaborate closely with the Product Management team to understand product roadmap, objectives, and priorities.- Structure and analyze data to help the product team to make better-informed decisions.- Monitor key performance indicators (KPIs) such as time-to-market, product quality, and customer satisfaction.- Act as a bridge between technical and non-technical stakeholders, translating technical jargon into understandable terms and vice versa. Working closely with operations and sales teams to improve the customer experience (shoppers and sellers).- Develop and monitor business processes to streamline product management practices, such as common frameworks for product discovery and delivery.- Manage live issues and bugs reported by customers, including prioritization, investigation, resolution coordination, and effective communication with relevant teams.- Maintain a comprehensive and up-to-date log of reported issues, their status, resolution progress, and post-resolution analysis.- Conduct thorough root cause analysis of bugs and issues to identify underlying problems and contribute to preventing future occurrences. Requirements :- Bachelor's degree in technology, engineering, or business fields.- Bilingual in Portuguese and English to work with local and overseas teams. English will be the main working language.- Excellent analytical skills to not only build dashboards from unstructured data but also to extract insights helpful for the product team.- Excellent communication and problem-solving skills with clear logical thinking.- Self-motivated with the ability to work in a fast-paced environment that requires autonomy and skills to deal with ambiguity.- Ability to coordinate with counterparts in the Asian market.