Analyst

  • Porto Alegre
  • Hcl Technologies

ANALYST :- Sao Leopoldo- 0-2.5 Years- Brazil Job Description (Posting). - To support daily technical support activities for desktop, laptop & printers- To set up and test desktop computer peripherals(New users)- To perform the system changes adhered to organizational policies- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance- Maintain technical documentation in association with other functional departments- To own end-to-end activities whenever there is a new rollout of OS / Applications etc- To work on the pro-active tickets triggered the Workblaze tools until closure / escalate as appropriate- To assist the users setup their VPN / Citrix / Azure / VDI etc Requirements :- Degree completed or in progress in IT;- Solid experience with Hardware and Software troubleshooting and Network basic support;- Excellent verbal and written communication;- Advanced/fluent conversational English (mandatory);- Intermediate conversational Spanish (mandatory); Qualification - B-Tech No. of Positions - 1 Skill (Primary) - DWP-USS-SERVICE DESK Experience - 0-2.5 Years Auto req ID - 1394929BR