Service Desk Analyst

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Service Desk Analyst (Bilingual - Spanish and Portuguese) who wants to learn and transform his career.

In this role you will:

• Receiving customer and internal requests and issues related to IT services at the 1st support level via various mediums (mainly e-mail or self-service portal etc)
• Reading and/or listening to problem descriptions, information needs and support requests, while showing customer understanding and empathy as well as safeguarding our business interests and limiting the company’s liabilities and risks.
• Properly documenting all necessary information in the ticketing system.
• Creating, following-up and updating tickets and assigning the correct priorities and categories.
• Interpreting and analyzing the available information for determining the course of action to resolve the incident or fulfill the request.
• Providing feedback, status and resolution information to the requestor and to the relevant stakeholders

And much better if you stand out for:

• ITIL Knowledge, Windows 10, Office365, Servicenow, Citrix, Active Directory
• Strong communication skills
• Language skills Spanish – Advanced or Fluent (customer communication, tickets solving, and main responsibilities will be conducted in Spanish).
• Problem solving skills and analytical thinking
• Effective Probing to quickly identify the core of the end-users’ issues
• Work experience on application maintenance and customer service
• Passion and strong interest in IT
• Good understanding of database structures, queries and tools
• Ready to learn every day
• Attentive to procedure changes

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.

• Opportunities to work outside Brazil

• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

• TCS Benefits – Brazil:
• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

#Buildingonbelief #ServiceDesk #Support #ITIL #Servicenow #Citrix #Active Directory